Twilio’s platform will serve as the infrastructure layer for every customer interaction Innovations across communications, data, and AI unlock new levels of personalization, security, compliance, productivity, and ROI for Twilio’s more than 335,000 active customer accounts and more than 10 million developers
Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, kicked off its user conference, SIGNAL, with a preview of its next generation platform – optimized for seamless customer engagement in an AI- and data-powered world. The company also announced enhanced Customer Data Platform (CDP) capabilities and significant Communications Platform as a Service (CPaaS) updates, including new conversational AI tools, trusted communications channels, and intelligent compliance solutions.
Today’s announcements underscore Twilio’s vision: ensuring that every digital interaction between businesses and consumers is amazing.
“We are facing the end of customer experience as we know it, and Twilio’s heritage in CPaaS, CDP, and AI-powered capabilities has positioned us well for a new era of customer engagement,” said Khozema Shipchandler, Chief Executive Officer at Twilio. “To be successful, every business needs the right infrastructure: communications channels to connect with customers, contextual data to understand them, and the ability to accelerate it all with AI in a way that’s powerful, flexible, and trustworthy.”
